KBG Security Services
Key Holding Services: Protecting Your Premises. Protecting Your People.
When an alarm activates at your premises, you should not be the one driving there at 2am. KBG Security Solutions provides professional key holding services - holding a copy of your keys in a secure, encrypted location and deploying a trained, SIA-licensed response officer whenever access is required. We respond so you do not have to.
Our key holding service eliminates the risk of sending an untrained employee or a business owner to an unknown situation - reducing personal risk, ensuring an appropriate response, and providing full documentation of every visit.
What We Provide
- Secure, encrypted key storage - keys stored separately from site details
- Named keyholder record - we know exactly who to call and when
- 24/7 response availability - 365 days per year
- Response to intruder, fire, and panic alarms
- Response to property damage or security breaches
- Full incident log provided after every response
- Coordinated response with alarm monitoring companies
- Handover to emergency services where required
- Lock and unlock service - regular scheduled visits
Ideal For
- Commercial offices
- Retail units
- Industrial premises
- Schools and educational facilities
- Places of worship
- Hospitality venues
Why Use a Professional Keyholder?
- Personal safety - never send an employee to an unknown alarm activation
- Insurance requirement - many commercial insurers require professional key holding
- Response time - trained officers respond faster and more appropriately than staff
- Evidence and documentation - every visit is logged, timed, and reported
- Out-of-hours cover - your business is protected even when everyone is off site
Compliance
Standards and documentation.
KBG key holding services are delivered in accordance with BS 7984-1:2021 (Key Holding and Premises Access Services). All officers are SIA-licensed. Key data is held in compliance with UK GDPR and the Data Protection Act 2018.
Request Key Holding Quotes
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Key Holding FAQ
Key holding FAQs
Quick answers on KBG's secure key holding service.
What does a key holding service involve?
KBG holds a copy of your premises keys in a secure, controlled-access key safe. When an alarm activates or you need out-of-hours access, a vetted officer attends on your behalf.
Why use a key holding company instead of a staff member?
It removes a real safety risk. Night-time attendance at an activated alarm should not be a staff member's responsibility — lone-working legislation and duty-of-care expectations make it a genuine liability. Professional key holders are trained, equipped, and insured.
How quickly do you respond to an alarm activation?
Target response times are agreed in your contract; 30-60 minutes is typical inside the West Midlands, with tight response areas for priority sites. All activations are logged end-to-end.
Is my key stored securely?
Yes. Keys are held in a coded, access-controlled safe; only named, vetted officers can withdraw them. Key collection and return events are logged with timestamp and officer reference.
Do you provide alarm response alongside key holding?
Yes. Most clients bundle the two — KBG holds the key, attends the alarm, resets the system, and completes a written report the following morning.
Do I need a manned guarding contract to use key holding?
No. Key holding is a standalone service and can run on its own, as a rolling monthly contract, or alongside mobile patrols, static guarding, or CCTV monitoring.
Is key holding cheaper than a night guard?
Significantly. Key holding is a fixed monthly retainer plus per-attendance charge — typically a fraction of the cost of a dedicated overnight static guard.